Booking Terms

CANCELLATION & AMENDMENT POLICY

Cancellations and amendments made more than eight (8) days prior to arrival will incur no cancellation fee.
Cancellations and amendments made less than seven (7) days prior to arrival will be charged 100% of the accommodation as a cancellation fee.
All bookings made for peak periods (16th December – 31st January and Easter Holidays) are non-refundable, and no amendments will be allowed.
No-shows are considered late cancellations and will be charged accordingly as per point 2 above.

TERMS & CONDITIONS:

Should management receive a complaint from other residents about noise levels, security will facilitate the immediate checkout of the noisy party without a refund.
The guest warrants that he/she is duly authorised to bind his principal as well as each member of his accompanying party to these terms and conditions of residence and failing such authority, he/she agrees to be personally liable for all amounts arising from his residence as well as the residence of any member of this accompanying party.
Rates are quoted per apartment/room, per night or per month in South African Rands, inclusive of VAT.

Check in time is 14h00. For early arrivals please contact reservations.
Check out time on day of departure is 10h00. The hotel has the right to charge a late check out fee.
The Hotel reserves the right to amend rates at any time without notice.
Any extension of stay will be strictly subject to availability at the time of request. Guests are advised to notify us as early as possible of any intended extension period.
Guests will be responsible for any losses, damage, and breakages to the apartment and the inventory or furnishings, and the cost thereof will be debited from the guest’s credit card or rental deposit.
Smoking is not permitted in the apartments and will be subject to a fine of R1000.00 per occurrence.
The rental rates include housekeeping, electricity, Netflix, DSTV (satellite television), WIFI, 24-hour security, and parking. The cost of any additional services will be charged against the guests’ credit card or deposit (as applicable) unless alternative settlement arrangements are made prior to departure.
Pets are charged at R250 per room per night.
A maximum of 2 people per room are allowed.
The owner, its agents and/or employees are not liable for: Any loss or damage to the property or possessions of any guest, resident, or visitor, whether such damage was caused by fire, theft, or otherwise, or by negligence or the wrongful act, or omission, of the owner, its agents, and/or employee;
The death of or any personal injuries of whatsoever nature sustained by a guest, resident, or visitor, whether such death or injuries were sustained by the negligence or the wrongful act, or omission, of the owner, its agents, and/or employee and/or the defective functioning of any apparatus.
All persons entering the premises do so entirely at their own risk.

LATE DEPARTURES

Cannot be guaranteed and is subject to availability

MARKETING PERMISSIONS

By agreeing to our T’s & C’s you will receive communication relevant to your booking with us, and from time-to-time marketing information. We will not share your information with any 3rd parties. You can easily unsubscribe at any time from our communications by clicking on the link in any of the emails sent to you. Alternatively, contact us and we will action this accordingly.